Shipping policy

All orders are processed before they are shipped. Our standard order processing time is usually 2–4 business days for in-stock items but, in rare unforeseen circumstances it can take 4-7 business days . In this case, customers will be actively notified if there is a delay and be refunded the shipping fee if they ask.

Star Mats: Our star mats are made to order and take 2–5 business days to produce before being shipped. Shipping transit time begins after production is complete and the order has been dispatched.

After an order has been processed, packed, and dispatched, estimated delivery within the United States is usually 2–5 business days, depending on the customer's location, carrier availability, and final delivery route.

Please note that processing time and shipping transit time are separate. The 2–5 business day shipping estimate begins after the order has been dispatched and scanned by the carrier.

Estimated delivery dates shown at checkout or by the carrier are estimates only and are not guaranteed delivery dates. Delivery timeframes may be affected by factors outside of our control, including high order volume, restocks, peak periods, holidays, carrier delays, customs or import processing, incorrect addresses, weather disruptions, or other unforeseen logistical delays.

If an order is affected by a temporary inventory delay, restock delay, or fulfillment delay, we will quickly notify the customer by email with an updated shipping timeline.

Customers will receive a tracking number once their order has been fulfilled and dispatched. Tracking updates may take 24–48 hours to appear after the carrier receives the shipment.

Luxmat USA works to ship all orders as quickly as possible. Once an order has been handed over to the carrier, final delivery timing is controlled by the carrier. If there is an issue with tracking or delivery, customers can contact us at help@luxmatusa.com and we will help investigate the shipment.

Please note we do not ship on the Weekends.